Privacy policy

Last updated: 29 August 2026

Who we are

HousemanAI (housemanai.eu) is a subscription service that gives local businesses — restaurants, salons, practices and other appointment-based businesses — an automatic receptionist that answers customers and records bookings. The data controller is Amani Andrea (HousemanAI brand), VAT IT01726290339, Via Luigia Repetti 22, 29122 Piacenza (Italy), reachable at the email address shown on the site's Legal notice page.

Two kinds of people

Business owners who sign up for HousemanAI, and end customers who message those businesses to book. We process data about both, for different purposes.

Owner data

Business name, email, password (stored only in hashed form), business phone and address, opening hours, price list, logo, and the information the owner writes for the receptionist. Payment details (card, IBAN) never touch our systems: Stripe handles them and only tells us the subscription status.

End-customer data

When a customer messages a business through HousemanAI (website chat, WhatsApp, Telegram) we process the message content, the name given for the booking, the phone number or channel identifier, and the booking details (date, time, party size or service, notes such as allergies or special needs). This data is used to handle the booking and is visible to the business the customer contacted, which is an independent controller for its own customer relationship.

Artificial intelligence

To understand messages and reply, HousemanAI sends them to a language-model provider (currently DeepSeek, and OpenAI for voice messages or photos). The provider receives the conversation text and the business information needed to answer; under the applicable terms it does not use this data to train its models. Availability is computed by our systems, not by the model.

Messaging channels

If a business connects WhatsApp or Telegram, messages pass through Meta's or Telegram's platforms under their own privacy policies. HousemanAI only receives messages addressed to the business's number or bot.

Retention

Conversations and bookings are kept while the business keeps its account, and no longer than 24 months after the last message. Public demo conversations are deleted after 24 hours. When an account is closed, data is deleted within 30 days, except where the law requires otherwise (for example invoices).

Where the data is

Servers are located in the European Union (Frankfurt). AI and payment providers may process data outside the EU with the safeguards required by the GDPR (standard contractual clauses).

Your rights

You can request access, rectification, erasure, restriction or portability of your data, and object to processing, by writing to the email address in the footer. End customers can also contact the business they messaged directly. You have the right to lodge a complaint with your data protection authority.

Cookies

The site only uses technical cookies: the session cookie for signed-in users and the cookie that remembers the chosen language. No tracking or advertising cookies.